HERE TO HELP

A clear desk starts with clear expectations.

Contact iddouch.m@gmail.com with your store domain and a description of the issue. Do not send passwords, access tokens, payment details, or customer contact information.

How to use the app

1. Set deadline hours, time zone, excluded tags, and optional location rules.
2. Scan recent orders. Check the coverage warning before treating the queue as complete.
3. Open an exception, add an owner label and handoff note, then snooze or mark it handled.
4. Make any actual fulfillment changes in Shopify. Scan again to refresh the queue.

Current coverage and limitations

• Up to 600 newest orders in the last 59 days per scan. Orders with over 100 line items or 50 fulfillment records may be incomplete. A warning is shown.
• Paid, partially paid, and partially refunded physical orders are considered. Cancelled, fully refunded, pending-payment, digital-only, excluded-tag, and held fulfillment work are skipped.
• Weekday mode excludes Saturdays and Sundays in the selected time zone. It does not model working hours or public holidays.
• Missing tracking is a prompt to investigate, not proof of a problem: some shipments legitimately have no tracking.
• Shipment exceptions use Shopify-reported failure or attempted-delivery status. There is no direct carrier feed, predictive delivery estimate, or 3PL API connection.
• Automatic maintenance runs daily for an early-access batch of up to five stores. Manual scans are available; continuous or real-time monitoring is not promised.
• Owner labels do not create team accounts or notifications. Notes are visible to staff who can access this app.
• The workspace displays the 1,000 most recently updated cases and up to 50 recent events per case. Inactive cases are removed after 60 days during a successful scan. The CSV contains those displayed cases, not a full audit archive.

Early access and pricing

The Operations plan costs US$49 per month or US$490 per year, with a 14-day trial. Development stores can test the plan free of charge. Shopify displays the billing terms before you approve a subscription. Public installation is subject to Shopify App Store approval.